Refund & Returns Policy

The 14-Day Happiness Guarantee

If your dog does not take to the bowl, tell us within 14 days of delivery and we refund you in full. No questions, no return shipping fee and no restocking charge. The bowl can be used; we only ask that it comes back clean and with the ball.

How to start a return

• Email hello@happywhileaway.com with your order number and, if you like, a line about what did not work. We reply within 24 hours, Monday to Saturday.
• We book a courier pickup from your address at our cost. You do not need to print anything.
• Once the parcel reaches us, the refund is issued within 5 to 7 working days to the original payment method. Cash on Delivery orders are refunded to the bank account or UPI id you give us.

Damaged or wrong item

If the parcel arrives damaged, or something is missing, send a photo to hello@happywhileaway.com within 48 hours of delivery. We send a replacement right away at no cost, and you keep the damaged one until the courier collects it.

Cancelling an order

You can cancel any time before the parcel is collected: reply to the confirmation message or write to us. Prepaid orders are refunded in full within 5 to 7 working days. Once the parcel has left, refuse the delivery or start a return when it arrives.

Exchanges

We only make one product, so there is nothing to exchange it for. If a bowl is faulty we replace it; otherwise we refund.

What is not covered

• Returns requested more than 14 days after delivery.
• Bowls damaged by chewing through, a dishwasher above 60 °C, or use other than as described in the instructions.